About Zest
The concept for Zest emerged in 2008 when I relocated from London to Bath and visited several Estate Agents and Letting Agents. Not only did I need to buy and sell, I also needed to rent and also invest so I got to experience things from all sides of the fence; a prospective buyer, seller, investor, landlord and tenant. In 2025, we were thrilled to take the next step in our journey by opening our second office in the heart of Clifton Village, Bristol. Having built strong roots in Bath, it felt like the perfect time to bring our fresh, friendly approach to property to another vibrant West Country community. Bristol’s energy and charm are a perfect fit for Zest and we’re excited to help even more people buy, sell, rent and invest with confidence.
The service I experienced across all the agents I visited was either tired, lazy, arrogant, poor or ineffective – it was mediocre at best. When I walked into their offices I felt like I was intruding on their space; an unwelcome hindrance. I was made to feel like I should feel lucky because they were even willing to talk with me… and they knew best.
In short, it was my experience that many Estate Agents spent much of their energy on what was convenient to them, their staff, and what feeds their profits, rather than making it about their clients’ convenience, experience and profit. I questioned what they stood for?
Everything from our attentive service, to the design of our offices, from our industry-leading software systems to our innovations in marketing and management is designed with you at heart. Making your experience perfect is our commitment to you, not only as an Estate Agent, but as a business.
Zest provides a level of service that you can’t find anywhere else. We are confident that we will be a great fit for all your Property needs. We are an Estate Agent with a difference.
Best of Bath voted us their Business of the Year, and we also won a Gold award at the British Property Awards three years running, proudly being crowned ‘Best Estate Agent in Bath’ and ‘Best Agent in South West’
These awards don’t happen without a team that by their nature and outlook enjoy working with people. Even when things go a little wrong – and let’s face it in this line of business occasionally it happens – a friendly and proactive team can quickly turn it around, avert a potential disaster and even nurture and deepen relationships. We are immensely proud to be Estate Agents in Bath and Clifton Village, Bristol.
That’s why Zest was born. It was time to bring the focus solely back to you.
Directors
Glenn Perry
Managing Director
Glenn founded Zest back in 2008. His mission was to make the selling and letting experience simultaneously more successful and less stressful. In order to do this, he hired a team who were authentic and approachable, and who would offer a transparent and honest service. Nowadays, you’ll find Glenn working closely with investors and he specialises in property search and acquisition across Bath.
Beth Perry (NAEA)
Operations Director
Beth co-owns Zest and oversees all operations, keeping the business running smoothly while managing staff, marketing initiatives, and working across both Sales and Lettings. Super organised and tech-savvy, she loves implementing systems that improve workflow efficiency in an industry that’s often process-heavy. With her focus, innovation, and leadership, Beth ensures the team has everything they need to deliver exceptional service to clients and landlords alike.
Sales
Lisa Heath (NAEA)
Head of Sales
Calm, considered, and deeply experienced, Lisa leads our sales team with expertise and grace. Having worked in Bath property for over 20 years, there’s hardly a street in the city where she hasn’t sold a home. Lisa takes the time to truly understand each property and its unique attributes, ensuring every sale is handled with care, insight, and professionalism. Her wealth of local knowledge and steady approach make her a trusted guide for clients and colleagues alike.
Duncan Tyler
Assistant Manager: Sales
Quietly confident and highly experienced, Duncan brings a calm and measured approach to his role as Assistant Sales Manager. With an in-depth knowledge of the Bath property market, he combines local insight with sharp negotiation skills to deliver exceptional results for clients. Duncan’s professional yet approachable manner ensures buyers and sellers alike feel in safe hands throughout every step of the process.
Alex White
Sales Coordinator
With her incredible smile and friendly, professional approach, Alex is at the heart of Zest’s sales journey. As our Sales Coordinator, she meets purchasers, conducts property viewings, handles offers, and guides each sale through the conveyancing process to completion. Always ready to lend a hand, Alex supports the sales team with warmth, efficiency, and a genuine love for helping people find their perfect home. A true Bath girl, she knows the city inside and out — and her local insight makes all the difference for our clients.
Office Admin & Accounts
Karen Haag
Accounts Manager
Karen joined Zest back in 2011 and has been a key part of our growth over the last 10 years. Having trained in accountancy, Karen manages all of the rental payments alongside our sales and office invoices. Karen works closely with our property consultants and admin teams. Our landlords love Karen… she pays the rent to them every month 🙂
Simona Healova
Client Accounts Manager
Simona has recently joined the Zest team and works alongside our Accounts Manager, Karen, to ensure our landlords are paid on time and all invoices are processed. If you have any type of financial query then please get in touch.
Danielle O’Brien (MARLA)
Senior Asset & Accounts Assistant
Danielle supports our accounts team by processing rent payments and managing invoices across our Bath and Clifton Village property portfolio. She also assists with deposit returns and acts as the first point of contact for contractors and any account queries. Organised, reliable, and approachable, Danielle ensures our accounts and property operations run smoothly behind the scenes.
Project Management
Kate Pristo (MARLA)
Head of Project Management
With a bright smile and boundless energy, Kate leads our Project Management team with professionalism and flair. She brings a wealth of experience to every project, managing property refurbishments from start to finish – taking the stress off landlords entirely. Kate is passionate about raising housing standards and is known for her hands-on approach, sharp eye for detail, and commitment to quality. She also has fantastic relationships with a network of trusted contractors, ensuring each project runs smoothly, on time, and to the highest standard. Reliable, experienced, and always positive – Kate gets it done, and done well.
Lettings
Natasha Easen (MARLA)
Head of Lettings
Natasha joined Zest in 2021 and has over 16 years Lettings and Investment Sales experience and had a hugely successful career in Prime Central London before returning to the area to raise her two daughters. She is a Landlord herself and has extensive legal knowledge and experience. In her spare time she loves to cook and host dinner parties for friends and family.
Caroline Ellam
Assistant Lettings Manager
Caroline works closely with the entire team to provide comprehensive re-let valuations for our landlords and oversees the lettings of all our residential properties. A great communicator, organised, attentive, and dedicated, she ensures every process runs smoothly and supports both landlords and tenants throughout the letting journey.
Lillie Burton
Head of Student Operations
Lillie leads our student lettings with energy, expertise, and an unwavering commitment to providing the best experience for both students and landlords. She oversees every aspect of student operations — from matching students to the right homes, to ensuring each tenancy runs smoothly from start to finish. Known for her friendly approach and exceptional organisation, Lillie is the go-to person for all things student living at Zest.
Em Stopforth
Lead Tenancy Specialist
Em is our tenancy superstar and undisputed spreadsheet queen! Organised, creative, and lightning-fast, she manages everything to do with landlord and tenant onboarding with effortless precision. From referencing and tenancy agreements to guarantors, legal notices, rent increases, and tenant swaps, Em ensures every detail is handled smoothly. Her dedication and expertise mean landlords and tenants alike feel supported at every stage of their rental journey. Quite simply, if it’s tenancy-related — Em’s got it covered.
Yasemin Sanli
Student Tenancy Coordinator
Yasemin works closely with our lettings team and Head of Student Operations to make the student rental experience smooth and stress-free. As a recent graduate herself, she truly understands what students need and goes above and beyond to support them throughout their tenancy. From clear communication to helping match new students with their perfect home, Yasemin brings empathy, organisation, and a fresh perspective to everything she does.
Asset & Tenancy Management
Emma Loveland
Head of Asset & Tenancy Management
As Head of Asset and Tenancy Management, Emma oversees the smooth running of our Bath and Bristol portfolio, ensuring every landlord, tenant, and team member feels fully supported. Incredibly knowledgeable, calm, and dependable, she brings structure, stability, and expertise to everything she does — a driving force behind Zest’s continued growth and success.
Tilly Cox (MARLA)
Senior Asset & Tenancy Manager
Tilly is a legal powerhouse with extensive experience in asset and tenancy management. Confidently supporting tenants and advising landlords on how to best care for their properties, she combines expertise with practical insight. A true team player, Tilly’s professionalism, knowledge, and dedication make her an invaluable member of the Zest team. If your property and tenancy are being looked after by Tilly, you can be sure it’s in very safe hands.
Porschia Stedman
Senior Asset & Tenancy Manager
Porschia brings extensive experience and a wealth of knowledge to our asset and tenancy management team. Straight-talking, thorough, and always professional, she ensures every property and tenancy is managed to the highest standard. With an infectious smile and a collaborative, team-player attitude, Porschia is both a trusted advisor for landlords and a valued colleague within the Zest team.
Melissa Chamberlain
Senior Asset & Tenancy Manager
Mel brings a wealth of experience to her role as Senior Asset and Tenancy Manager and takes real pride in caring for the properties under her watch. She’s dedicated to making sure our landlords feel confident their investments are in safe hands, while also ensuring tenants enjoy a smooth, comfortable tenancy. Friendly, reliable, and highly organised, Mel is a key part of making everything run like clockwork.
Jessica Roxburgh
Asset & Tenancy Manager
Jessica joins our busy Asset & Tenancy Management team having gained experience in property and tenancy management in both Bristol and previously Bath. Jessica loves a tidy and orderly spreadsheet and particularly enjoys keeping on top of the hundreds of compliance schedules for the managed properties in her portfolio; ensuing all fire safeties, electrical certs, gas safeties, inspections, risk assessments and portable appliance tests (PAT) are completed on time and our landlords have full piece of mind knowing they are fully compliant.
Charlotte Brown
Junior Asset & Tenancy Manager
Charlotte is learning from our skilled team to support landlords and ensure their properties remain fully compliant. Eager, organised, and attentive, she brings dedication and a fresh perspective to asset and tenancy management, quickly becoming a valued member of the Zest team.
