Last Updated: May 2026
1. Introduction
Zest Property Services Ltd (“Zest”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, engage our services, contact us, register for property alerts, request a valuation, buy, sell, let, rent or invest in property through us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and all other applicable data protection laws.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
Data Controller
Zest Property Services Ltd
Company Registration Number: 06714328
Registered Office:
1a Mile End
London Road
Bath
Somerset
BA1 6PT
Website: https://www.zestlovesproperty.com
Email: happytohelp@zestlovesproperty.com
For all privacy-related enquiries, please contact:
Email: happytohelp@zestlovesproperty.com
3. Personal Information We Collect
Depending on your relationship with us, we may collect and process the following information.
Identity Information
- Full name
- Date of birth
- Nationality
- Passport information
- Driving licence information
- Proof of identity documentation
Contact Information
- Postal address
- Email address
- Telephone numbers
Property Information
- Property ownership details
- Property valuations
- Property search criteria
- Viewing records
- Tenancy records
- Landlord records
- Buyer and seller records
- Property preferences
Financial Information
- Bank account details
- Rent payment records
- Purchase transaction information
- Income verification documents
- Credit information
- Affordability assessments
Technical Information
- IP address
- Browser information
- Device information
- Website usage data
- Cookie information
Marketing Information
- Communication preferences
- Property alert subscriptions
- Marketing consent records
4. How We Collect Your Information
We collect personal information when you:
- Visit our website
- Contact us by email, telephone or social media
- Complete online forms
- Register for property alerts
- Request a property valuation
- Arrange a property viewing
- Buy or sell a property
- Apply to rent a property
- Become a landlord
- Register as a property investor
- Attend appointments with us
- Subscribe to marketing communications
We may also receive information from:
- Property portals
- Solicitors
- Mortgage brokers
- Referencing providers
- Credit reference agencies
- Anti-money laundering providers
- Local authorities
- Publicly available sources
5. How We Use Your Information
We use your personal information to:
Provide Property Services
- Conduct property valuations
- Arrange viewings
- Match buyers and tenants with suitable properties
- Manage property sales and purchases
- Manage lettings and tenancies
- Manage investment opportunities
- Deliver property management services
Communicate With You
- Respond to enquiries
- Provide customer support
- Confirm appointments
- Send service updates
Improve Our Services
- Analyse website usage
- Improve website functionality
- Improve customer experience
- Monitor service quality
Marketing Activities
Where permitted by law, we may send:
- Property alerts
- Market updates
- Investment opportunities
- Newsletters
- Service information
Legal and Regulatory Compliance
- Anti-money laundering compliance
- Right to Rent checks
- Fraud prevention
- Legal reporting requirements
- Regulatory obligations
6. Property Buyers, Sellers, Landlords and Tenants
We process personal information to facilitate property transactions and tenancy arrangements.
This may include:
Sellers
- Property ownership verification
- Property marketing
- Buyer communication
- Sale progression
Buyers
- Property matching
- Viewing arrangements
- Offer negotiations
- Transaction management
Landlords
- Tenant sourcing
- Property management
- Rent collection
- Maintenance coordination
Tenants
- Referencing
- Tenancy administration
- Rent management
- Maintenance reporting
7. Tenant Referencing and Affordability Checks
Where you apply to rent a property through us, we may conduct referencing and affordability assessments.
This may include:
- Employment verification
- Income verification
- Credit checks
- Previous landlord references
- Right to Rent verification
Information may be shared with specialist referencing providers where necessary.
Failure to provide requested information may affect our ability to progress a tenancy application.
8. Anti-Money Laundering (AML) and Identity Verification
As required by law, we may conduct identity verification and anti-money laundering checks.
This may include:
- Identity verification
- Politically Exposed Person (PEP) screening
- Sanctions screening
- Source of funds verification
- Fraud prevention checks
Checks may be conducted using third-party providers and public databases.
We may retain records of these checks where required by law.
9. Property Alerts and Marketing Communications
Where you request property updates or subscribe to marketing communications, we may send:
- Property alerts
- Market updates
- Investment opportunities
- Company news
- Relevant service information
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Updating your communication preferences
10. Contractors, Suppliers and Professional Contacts
We may process personal information relating to contractors, suppliers and professional advisers.
This may include:
- Contact information
- Business information
- Payment details
- Contract administration information
This information is used solely for business relationship management and contractual purposes.
11. Lawful Bases for Processing
We rely on one or more of the following lawful bases:
Contract
Where processing is necessary to perform a contract or take steps before entering into a contract.
Legal Obligation
Where processing is required by law.
Legitimate Interests
Where processing is necessary for our legitimate business interests and does not override your rights.
Consent
Where you have given consent.
You may withdraw consent at any time.
12. Sharing Your Information
We may share information with:
Professional Advisers
- Solicitors
- Accountants
- Financial advisers
Property Service Providers
- Referencing companies
- Inventory providers
- Maintenance contractors
- Property management software providers
Regulatory Authorities
- HMRC
- HM Land Registry
- Law enforcement agencies
- Local authorities
- Regulatory bodies
Technology Providers
- Website hosting providers
- CRM providers
- Email service providers
- Marketing platforms
- Analytics providers
We do not sell personal information to third parties.
13. International Data Transfers
Some service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are implemented, including:
- UK adequacy regulations
- International Data Transfer Agreements (IDTAs)
- Standard Contractual Clauses (SCCs)
14. Cookies and Website Tracking
Our website uses cookies and similar technologies.
Cookies help us:
- Operate the website effectively
- Understand website performance
- Improve user experience
- Measure marketing effectiveness
We may use:
- Essential cookies
- Analytics cookies
- Functional cookies
- Advertising cookies
You can manage cookie preferences through your browser settings and our cookie consent tools.
15. Data Security
We implement appropriate technical and organisational security measures, including:
- Secure hosting environments
- Encryption technologies
- Access controls
- Staff training
- Cybersecurity monitoring
- Secure document storage
Although we take reasonable precautions, no internet transmission can be guaranteed as completely secure.
16. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods vary according to the nature of the information and applicable legal requirements.
When information is no longer required, it is securely deleted or anonymised.
17. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Withdraw consent
- Request portability of your data
- Lodge a complaint with the ICO
To exercise any of these rights, contact us at:
happytohelp@zestlovesproperty.com
18. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
19. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
20. Experian Rental Exchange Fair Processing Notice
Zest Property Services LTD will report your rental payment information to Experian’s Rental Exchange, for those tenants residing in Widcombe Wharf, Piccadilly Place and Canal Bridge, Bath. The inclusion of rental payment history within Experian credit reports allows you to establish or build credit history through timely rental payments without having to take on further debt and will help you to access finance and prove your identity. Not only will we be able to work with you more closely to manage your existing tenancy agreement, your track record as a tenant will enable Experian to use the information supplied to them in the future to assist other landlords and organisations to:
● assess and manage any new tenancy agreements you may enter into;
● assess your financial standing to provide you with suitable products and services;
● manage any accounts that you may already hold, for example reviewing suitable products or adjusting your product in light of your current circumstances;
● contact you in relation to any accounts you may have and recovering debts that you may owe;
● verifying your identity, age and address, to help other organisations make decisions about the services they offer;
● help to prevent crime, fraud and money laundering;
● screen marketing offers to make sure they are appropriate to your circumstances;
● for Experian to undertake statistical analysis, analytics and profiling,
● and for Experian to conduct system and product testing and database processing activities, such as data loading, data matching and data linkage.
If you would like to see more information on these, and to understand how the credit reference agencies each use and share rental data as bureau data (including the legitimate interests each pursues) this information is provided in this link: www.experian.co.uk/crain (Credit Reference Agency Information Notice (CRAIN)). (For a paper copy, please get in touch with us or with Experian)
We will continue to exchange information about you with Experian while you have a relationship with us. We will also inform Experian when your tenancy has ended and if you have outstanding rental arrears Experian will record this outstanding debt. Experian will hold your rental data for the time limits explained in CRAIN (section 7). Rental data falls into the Identifiers (e.g. your name, address, date of birth) and financial account categories (i.e. tenancy account, rental payment information). We and Experian will ensure that your information is treated in accordance with UK data protection law, so you can have peace of mind that it will be kept secure and confidential and your information will not be used for prospect marketing purposes. If you would like advice on how to improve your credit history you can access independent and impartial advice from www.moneyadviceservice.org.uk (you can get a copy of your Statutory Credit Report by visiting www.experian.co.uk/consumer/statutory-report). If you are unhappy with anything relating to Rental Exchange, please contact us using the details on the ‘contact us’ page of the website. You also have the ability to get in touch with the Information Commissioner’s Office. More information about this can be found using this link here: https://ico.org.uk/concerns/.
21. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website and will supersede previous versions.
22. Contact Us
For any questions about this Privacy Policy or your personal information, please contact:
Privacy Officer
Zest Property Services Ltd
1a Mile End
London Road
Bath
Somerset
BA1 6PT
Email: happytohelp@zestlovesproperty.com
Website: https://www.zestlovesproperty.com
22. Complaints
If you have concerns about how we handle your personal information, please contact us first at:
happytohelp@zestlovesproperty.com
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113
This Privacy Policy was updated in May 2026.
