About Zest
The concept for Zest emerged in 2008 when I relocated from London to Bath and visited several Estate Agents and Letting Agents. Not only did I need to buy and sell, I also needed to rent and also invest so I got to experience things from all sides of the fence; a prospective buyer, seller, investor, landlord and tenant.
The service I experienced across all the agents I visited was either tired, lazy, arrogant, poor or ineffective – it was mediocre at best. When I walked into their offices I felt like I was intruding on their space; an unwelcome hindrance. I was made to feel like I should feel lucky because they were even willing to talk with me… and they knew best.
In short, it was my experience that many Estate Agents spent much of their energy on what was convenient to them, their staff, and what feeds their profits, rather than making it about their clients’ convenience, experience and profit. I questioned what they stood for?
Everything from our attentive service, to the design of our offices, from our industry-leading software systems to our innovations in marketing and management is designed with you at heart. Making your experience perfect is our commitment to you, not only as an Estate Agent, but as a business.
Zest provides a level of service that you can’t find anywhere else. We are confident that we will be a great fit for all your Property needs. We are an Estate Agent with a difference.
Best of Bath voted us their Business of the Year, and we also won a Gold award at the British Property Awards three years running, proudly being crowned ‘Best Estate Agent in Bath’ and ‘Best Agent in South West’
These awards don’t happen without a team that by their nature and outlook enjoy working with people. Even when things go a little wrong – and let’s face it in this line of business occasionally it happens – a friendly and proactive team can quickly turn it around, avert a potential disaster and even nurture and deepen relationships. We are immensely proud to be Estate Agents in Bath.
That’s why Zest was born. It was time to bring the focus solely back to you.
Directors
Glenn Perry
Managing Director
Glenn founded Zest back in 2008. His mission was to make the selling and letting experience simultaneously more successful and less stressful. In order to do this, he hired a team who were authentic and approachable, and who would offer a transparent and honest service. Nowadays, you’ll find Glenn working closely with investors and he specialises in property search and acquisition across Bath.
Beth Perry (NAEA)
Operations Director
Beth co-founded Zest with Glenn in 2008, and is integral to the day-to-day running of the company. Her exceptional organisational skills help Beth to keep on top of the hundreds of pieces of sales and lettings legislation, and she is passionate about ensuring our clients are fully protected and compliant.
Sales
Lisa Heath (NAEA)
Sales Manager
After nearly 20 years at a prominent Bath Estate Agency, Lisa joined Zest in 2020 to lead the Sales division. Her knowledge of the Bath property market is exceptional, along with her attentive and caring approach. We don’t think there’s a single street in Bath that Lisa hasn’t sold a house on. She is on hand to help with any aspect of the sale of your property.
Alex White
Sales Coordinator
Alex joined Zest in 2019 and works 3 days a week in our office, supporting Lisa running our busy Sales Department. If you have any sales questions or queries then please do not hesitate to give Alex a call or drop her an email, she will be more than happy to help.
Emily Murfin
Admin Assistant & Sales Progressor
Emily recently joined our team to assist in our Sales department. Emily registers applicants, conducts sales viewings and keeps any sales progressions running by liaising with our vendors, buyers and solicitors.
Office Admin & Accounts
Karen Haag
Accounts Manager
Karen joined Zest back in 2011 and has been a key part of our growth over the last 10 years. Having trained in accountancy, Karen manages all of the rental payments alongside our sales and office invoices. Karen works closely with our property consultants and admin teams. Our landlords love Karen… she pays the rent to them every month 🙂
Simona Healova
Client Accounts Manager
Simona has recently joined the Zest team and works alongside our Accounts Manager, Karen, to ensure our landlords are paid on time and all invoices are processed. If you have any type of financial query then please get in touch.
Lettings
Natasha Easen (MARLA)
Associate
Natasha joined Zest in 2021 and has over 16 years Lettings and Investment Sales experience and had a hugely successful career in Prime Central London before returning to the area to raise her two daughters. She is a Landlord herself and has extensive legal knowledge and experience. In her spare time she loves to cook and host dinner parties for friends and family.
Em Stopforth
Lead Tenancy Specialist
Em joined Zest in 2021 and is our Lead Tenancy Specialist . This means that she is responsible for overseeing the referencing and legal tenancy agreements for over 2000 tenants and guarantors every year. Otherwise known as ‘Miss Organised’, Em also is your first point of contact for any tenancy renewals. If you are a tenant or guarantor and have any questions about the lettings process, or if you are a tenant that needs to be released from your contract then feel free to contact Em; she will be more than happy to help.
Lillie Burton
Head of Student Operations
Lillie oversees all of the processes for our student rentals, from ensuring our landlord’s properties are marketed to an exceptional standard, to operating a smooth move in and move out for our tenants when the time comes. Working within the Lettings team, Lillie overseas and coordinates our hugely busy Summer changeovers – with over a thousand student tenants moving in and out, there is a lot to organise to ensure the properties are ready for our new tenants to move in.
Justine Brown
Tenancy Coordinator
Justine joined the Zest team in 2023 and works within our New Lets Department. The definition of an ‘all rounder’ Justine works on all aspects of lettings; supporting referencing, right to rent checks, general enquiries, booking in viewings and handling keys.
Caroline Ellam
Senior Lettings Negotiator
Caroline is a Senior Lettings Negotiator here at Zest and joined our busy Lettings team in 2024. Caroline is a brilliant communicator, and builds long standing, positive relationships with our landlords and tenants. If you are a landlord and you are looking to find your perfect tenant, or you are a tenant and are seeking your next home then do get in touch, Caroline is ready to help.
Asset & Tenancy Management
Danielle Thorner (MARLA)
Senior Asset & Tenancy Manager
Danielle works within our incredibly busy Asset & Tenancy Management team, assisting to provide 24/7 support to over a thousand tenants and resolve any issues that arise during their tenancy.
Kate Pristo (MARLA)
Head of Asset & Tenancy Management
Kate joined Zest in 2022 and brings with her a wealth of experience in Property and Tenancy Management. Heading up the Asset & Tenancy Management team, Kate is responsible for ensuring that all of our tenancies run smoothly, and any issues are dealt with quickly and efficiently.
Charlie Pinnell
Asset & Tenancy Manager
Charlie works in the Asset & Tenancy Management Team and is here to help our tenants and landlords with any issues that arise in the property during their tenancy. Charlie works alongside Danielle, Jessica and Kate to ensure our landlord’s properties are well looked after and any problems are dealt with quickly and efficiently.
Jessica Roxburgh
Asset & Tenancy Manager
Jessica joins our busy Asset & Tenancy Management team having gained experience in property and tenancy management in both Bristol and previously Bath. Jessica loves a tidy and orderly spreadsheet and has taken over the reigns keeping on top of the thousands of compliance schedules for each of our managed properties; ensuing all fire safeties, electrical certs, gas safeties, inspections, risk assessments and portable appliance tests (PAT) are completed on time and our landlords have full piece of mind knowing they are fully compliant.
