The concept for Zest emerged in 2008 when I relocated from London to Bath and visited several Estate Agents and Letting Agents. Not only did I need to buy and sell, I also needed to rent and also invest so I got to experience things from all sides of the fence; a prospective buyer, seller, investor, landlord and tenant.
The service I experienced across all the agents I visited was either tired, lazy, arrogant, poor or ineffective – it was mediocre at best. When I walked into their offices I felt like I was intruding on their space; an unwelcome hindrance. I was made to feel like I should feel lucky because they were even willing to talk with me… and they knew best.
In short, it was my experience that many Estate Agents spent much of their energy on what was convenient to them, their staff, and what feeds their profits, rather than making it about their clients’ convenience, experience and profit. I questioned what they stood for?
Everything from our attentive service, to the design of our offices, from our industry-leading software systems to our innovations in marketing and management is designed with you at heart. Making your experience perfect is our commitment to you, not only as an Estate Agent, but as a business.
Zest provides a level of service that you can’t find anywhere else. We are confident that we will be a great fit for all your Property needs. We are an Estate Agent with a difference.
Best of Bath voted us their Business of the Year, and we also won a Gold award at the British Property Awards three years running, proudly being crowned ‘Best Estate Agent in Bath’ and ‘Best Agent in South West’
These awards don’t happen without a team that by their nature and outlook enjoy working with people. Even when things go a little wrong – and let’s face it in this line of business occasionally it happens – a friendly and proactive team can quickly turn it around, avert a potential disaster and even nurture and deepen relationships. We are immensely proud to be Estate Agents in Bath.
That’s why Zest was born. It was time to bring the focus solely back to you.
Glenn founded Zest back in 2008. His mission was to make the selling and letting experience simultaneously more successful and less stressful. In order to do this, he hired a team who were authentic and approachable, and who would offer a transparent and honest service. Nowadays, you’ll find Glenn working closely with investors and he specialises in property search and acquisition across Bath.
Beth co-founded Zest with Glenn in 2008, and is integral to the day-to-day running of the company. Her exceptional organisational skills help Beth to keep on top of the hundreds of pieces of sales and lettings legislation, and she is passionate about ensuring our clients are fully protected and compliant.
Lisa Heath (NAEA)
After nearly 20 years at a prominent Bath Estate Agency, Lisa joined Zest in 2020 to lead the Sales division. Her knowledge of the Bath property market is exceptional, along with her attentive and caring approach. We don’t think there’s a single street in Bath that Lisa hasn’t sold a house on. She is on hand to help with any aspect of the sale of your property.
Alex joined Zest in 2019 and works 3 days a week in our office, supporting Lisa running our busy Sales Department. If you have any sales questions or queries then please do not hesitate to give Alex a call or drop her an email, she will be more than happy to help.
Admin Assistant & Sales Progressor
Emily recently joined our team to assist in our Sales department. Emily registers applicants, conducts sales viewings and keeps any sales progressions running by liaising with our vendors, buyers and solicitors.
Office Admin & Accounts
Karen joined Zest back in 2011 and has been a key part of our growth over the last 10 years. Having trained in accountancy, Karen manages all of the rental payments alongside our sales and office invoices. Karen works closely with our property consultants and admin teams. Our landlords love Karen… she pays the rent to them every month 🙂
Head of Operations
Charlotte joined Zest in 2019 and manages the office and our operations. Running a tight ship in the Zest front office; Charlotte looks at our systems, processes and people to make sure that everything and everyone is working at their best. She also makes sure that we’re delivering the best experience for our clients.
Client Accounts Manager
Simona has recently joined the Zest team and works alongside our Accounts Manager, Karen, to ensure our landlords are paid on time and all invoices are processed. If you have any type of financial query then please get in touch.
Natasha Easen (MARLA)
Head of Lettings
With a wealth of experience in the rental sector, Natasha joined Zest in 2022 and leads our Lettings team. If you require a valuation of your rental property or you are looking for specific rental advice and support then Natasha will be more than happy to assist.
Assistant Manager: New Lets
Tanika is originally from Perth, Western Australia and joined Zest in 2019. Working within the Lettings team, Tanika is our Assistant Manager for our new lets; whether that’s a property that comes to us for the very first time, or a re-let of a property that’s been on our books for a number of years. Tanika carries out our lettings viewings and ensures our tenants are ready to move in to their new home.
Senior Tenancy Coordinator
Em joined Zest in 2021 and is our Senior Tenancy Coordinator. This means that she is responsible for overseeing the referencing and legal tenancy agreements for over 2000 tenants and guarantors every year. If you are a tenant or guarantor and have any questions about the lettings process, or if you are a tenant that needs to be released from your contract then feel free to contact Em; she will be more than happy to help.
Assistant Operations Manager: Student Lettings
Lillie oversees all of the processes for our student tenants, from ensuring our landlord’s properties are marketed to an exceptional standard, to operating a smooth move in and move out for our tenants when the time comes. Working within the Lettings team, Lillie coordinates our hugely busy Summer changeovers – with over a thousand student tenants moving in and out, there is a lot to organise to ensure the properties are ready for our new tenants to move in.
Property Consultant: Lettings
Justine joined the Zest team in 2023 and is working within our New Lets department. Having come from a background in hospitality, Justine has quickly got to know the Lettings industry and is enjoying learning how to register applicants, respond to lettings enquiries and book in viewings. If you are looking for a place to rent, then feel free to contact Justine; she will be more than happy to help.
Asset & Tenancy Management
Senior Asset & Tenancy Manager
Danielle works within our incredibly busy Asset & Tenancy Management team, assisting to provide 24/7 support to over a thousand tenants and resolve any issues that arise during their tenancy.
Asset & HMO Project Manager
Mandy brings a wealth of Lettings experience to the Zest team, having worked in the industry and within Bath for over 20 years. Mandy overseas all of our HMO compliance and project manages our refurb projects on behalf of landlords.
Kate Randall (MARLA)
Head of Asset & Tenancy Management
Kate joined Zest in 2022 and brings with her a wealth of experience in Property and Tenancy Management. Heading up the Asset & Tenancy Management team, Kate is responsible for ensuring that all of our tenancies run smoothly, and any issues are dealt with quickly and efficiently.
Asset & Tenancy Manager
Charlie is our newest addition to the Asset & Tenancy Management Team and is here to help our tenants and landlords with any issues that arise in the property during the tenancy. Charlie works alongside Danielle and Kate to ensure our landlord’s properties are well looked after and any problems are dealt with quickly and efficiently.
Don't just take our word for it…
I chose Zest from a recommendation and I have been more than happy with my choice. They have a wonderful staff who are all very likeable which makes the job much friendlier than I expected. Thank you Team Zest!
Really helpful and never feel like I am bothering them with all the problems we had. Also, everything is done so quickly and we are always kept in the know. Would highly recommend have made over living experience 100 times better!
I cannot speak highly enough of the staff at Zest. I have never had to rent out a property before and was expecting a total minefield, but they were all so professional, helpful, understanding and helped me through the rental process at a time which was very stressful for me.
I’ve been really impressed by Zest. I like their approach, being friendly and professional. We’ve found that all the financial dealings with Zest run very smoothly. Overall no complaints at all. A glowing reference from me!
We chose Zest because of their friendliness and personable service, and so far we have not been disappointed. They are always responsive, pleasant and willing to help, so much so that we have recommended them to a neighbouring landlord who has recently signed up with them too.