An example of professionalism
I’ve been really impressed by Zest. I’ve spent quite a lot of time myself being on the other end of letting agents as a tenant and I wish I’d had someone like Zest to deal with. I would want to ensure that my tenants didn’t get a frustrating experience from their letting agent. I think Zest are quite balanced in looking after both landlords and tenants. I like their approach, being friendly and professional. Zest have found us good tenants, we’ve been really pleased with their tenant finding. An example of the professionalism of Zest has come about when there was a difficult situation with our property in a block of flats. An unrelated flat had a problem which was blamed on our tenanted flat. Zest wanted to make sure they got to the bottom of it and they really cared how they were seen in the local community. It all ended in good circumstances and I think that said a lot about Zest’s professional approach. Zest always communicate well and get back to me and actually I take that for granted. They have a good selection of workmen that they work with. If maintenance issues come up, because I’m not in Bath it’s not easy for me to arrange for a tradesman to come around. I’ve found that the tradesmen Zest use have all done a good job, which reflects well on Zest. We’ve found that all the financial dealings with Zest run very smoothly. Overall no complaints at all. A glowing reference from me!