Are you a tenant and have a problem with your property? Don’t worry, just click below to be taken to our easy to use reporting tool, fill in the required information regarding the issue and we will look into the matter for you!
Tenant Frequently Asked Questions
Here are the answers to some of our more asked questions from our tenants. We hope this is useful for you. If you can’t find what you’re looking for, just give us a call.
It depends; typically a property is advertised 4-6 weeks prior to it becoming available so whenever you need a place, it is best to start searching about 6-8 weeks before that date. That said, if you’d like to keep in touch with us we’ll be able to contact you as soon as we know your ideal property is coming up.
Just so you know, student lets are normally reserved in November/December for the next academic year, so make sure that you start your search early.
Most of our tenancy agreements are for an initial fixed term of 12 months. After the initial fixed term has ended we can arrange for a new fixed term. Alternatively where no new agreement has been signed for another fixed term, the tenancy becomes a Statutory Periodic Tenancy, that is when the end date of a fixed term tenancy agreement has been reached and the existing tenant remains in the property on exactly the same terms as the original tenancy agreement (other than an agreement by the parties to increase the rent).
Occasionally yes, we will have some short-term properties available to rent which are typically available for 3-6 month terms.
‘Furnished’ means that the home has furniture but does not have bedding or kitchen equipment such as saucepans, plates and cutlery.
‘Unfurnished’ means that you need to supply all the furniture and kitchen equipment. Often but not always, white goods will be included.
Many landlords are not comfortable with allowing pets in their properties. That said if you are willing to pay a higher deposit and agree to specialist cleaning you may be in a stronger position for us to request this on your behalf. Please note pets are only allowed if specifically agreed in advance.
Where the property/carpets/oven has been professionally cleaned prior to the commencement of your tenancy, it is your responsibility to arrange for this to be done at the end of your tenancy. If you require evidence that this has been done at your property we can provide this for you; similarly you may be requested to provide evidence that any necessary works have been carried out by yourselves at the conclusion of your tenancy.
Certainly, yes, just get in touch and we can provide you with a list of useful local contacts, from cleaners and gardeners to general handymen and more specialised trades.
Landlords are required to insure the buildings and their own contents. As a tenant, it is your responsibility to insure your contents and possessions. If you would like some help, we can provide more information for you so please ask us.
It’s really difficult for us to say as each property and tenancy is unique and will all have a different energy performance. The EPC for a property may give you an indication of how economical your home might be.
The owner (your landlord) is responsible for all internal and external repairs. As a tenant you only pay if the breakdown or repair is due to negligence or misuse (eg a burn mark or stain on a carpet; damaged washing machine due to a hairclip or coin.)
In an emergency situation, such as a full loss of central heating and hot water, you can normally expect to have someone on site within 24 hours to review the issue. Rest assured we will do everything we can to get you up and going again as quickly as possible.
Where we are the managing agent you can call our office, or out of hours services beyond usual office hours. If your property is being managed independently by your landlord you will need to telephone them directly.
If it’s a fire, a medical problem or other personal emergency please dial 999. You’d be surprised what we get called about!
"Zest are the best in town and total pleasure to work with…"
Zest are the best in town and a total pleasure to work with!
Our negotiator Natalie Giles looked out for us at every step and as a result we landed the house of our dreams! Renting can be nearly as stressful as buying in this competitive market so really makes a difference to have someone fighting your corner.
Professional and responsive at every step, I would definitely go to Zest should we need to rent again and when we are in a position to buy, they will be our first port of call. A truly pleasurable experience!
"An excellent service from Zest…"
Zest have been very helpful from the start. We had a few troubles finding tenants to join us to begin with as a couple of people dropped out, and Zest were patient and allowed us time to find additional tenants. Asking questions/queries/maintenance issues through email are always responded to the same day and they have always been very helpful. Natalie has particularly helped us through many issues and has always gone out of her way to assist us, contacting previous tenants over internet queries and even ringing providers when we needed help! Overall, an excellent service from Zest, highly recommended.
"Probaby the best agency for students…"
Amazing lettings agency! Really welcoming and truly care about their tenants, Natalie is super friendly and lovely and helped us find an amazing house and was extremely helpful when we had some housing issues (e.g. finding new tenant, etc). We would really recommend them to any student in Bath! Probably the best agency for students!