Landlord Testimonials

In 2013, Angie F said about Zest - Letting Agents Bath
'I am a landlord and have used Zest since 2009. I have 2 properties in Bath and quite a few around the country. I have used 6 or 8 letting agents altogether and Zest are probably the best letting agents I have used in the last 12 years. Zest is an agency that actually does care. I have got the feeling that a lot of agencies are over-worked or oversubscribed and that a lot of things get lost or not noticed when they do their property inspections or when your tenancy is up and some things need doing. Zest deals with issues very promptly, they are very friendly, competitively priced, give me lots of feedback and nothing is ever too much for them. They work hard and are genuinely interested in retaining your business. I honestly and sincerely recommend them very much.'

In 2013, E G said about Zest - Letting Agents Bath
'I have been using the services from Zest for about 4 or 5 years now (I'm a landlord). I have always received a brilliant service. I can call them at any time and they are very good at sorting things out as quickly as they possibly can. Zest has always been able to find very good tenants for me. Their feedback is also very good, they always get back to me by email or phone. I have a lot of confidence in them. Stacey in particular is very approachable, friendly and efficient.'

In 2013, Alison said about Zest - Letting Agents Bath
'I was recommended Zest by a friend in Bath and was very pleased to see that they were indeed "different"! I have a lovely home in Bath that I wanted to longterm rent due to me being out of the country much of the time. I had had some bad experiences with other local agents and was feeling desperate because it did not seem to matter what % these guys took,the service was always "sloppy". So then I engaged Zest approx 3 yrs ago and they have found me quality tenants, have kept an eye on repairs and maintenance issues, sent me regular update emails, photos and reports where necessary, and I have never failed to receive my rental income and statements. I have only had 16 void days in the 3 years and I can whole heartedly recommend Glenn and his team to resident or non-resident landlords as well as to conscientious, caring renters.'

In 2013, David B said about Zest - Letting Agents Bath
'Not only are Zest outstanding at finding the right tenants for my rental property in Bath, they ensure the property is maintained to the highest of standards and readily take ownership of any issues with service providers going the extra mile in resolving any kind of problem that might arise. They give me peace of mind and deliver me a truly fantastic service.'

In 2013, Vaughn M said about Zest - Letting Agents Bath
'100% happy with the service from Zest. I had a property to let in Larkhall in Bath and I went to another well-known agent in Bath (which I will not name). After 9 weeks they still hadn't found me any tenants, nor had they kept me informed about what was going on. It was only after repeated phone calls from me that they took any action. Enough was enough and I fired them. The office of Zest is very close to the flat I was letting out and I thought I might as well give them a go. They found me tenants within 24 hours and they were also very interested in what I wanted and kept me informed all the way. I was so impressed I asked them to manage the property for me, which they do with total efficiency and professionalism. They send me regular monthly financial statements, they deal with any issues promptly and always respond to my call or emails very quickly. If I'm away and something happens they look after my property really well. I really find them terrific; definitely the best letting and estate agents I have come across.'

In 2013, Richard N said about Zest - Letting Agents Bath
'I am pleased to confirm that we have used Zest Lettings and Management on residential lettings in Bath for coming up to three years now and the staff have always been diligent, professional and courteous to both us as landlords and to the tenant occupiers. I would have no hesitation in recommending their services and would give a mark of 5 out of 5.'

In 2013, Sue N said about Zest - Letting Agents Bath
'I write in support of Glenn Perry and Zest. I cannot fault the agency; they are professional, helpful, friendly and super efficient. I can honestly say that there hasn't been a single thing that has not been sorted, or dealt with, as soon as it has been brought to their attention. I rate them 5 out of 5.'

In 2013, Ian G said about Zest - Letting Agents Bath
'I'm happy to write a glowing reference for the Zest organisation, and its people. Apart from all the usual, set things one says, helpful, friendly staff etc, which is true, with Zest I've found real professionalism. It's one of the most effective companies I've ever dealt with, and I'm not just referring to other estate agents. Also, I trust this company. I live in Spain and really can't visit my house to do the odd check myself, but I have no qualms about leaving all that side of things to the Zest staff. As to stars, the full five - at least!'

In 2013, Nigel F said about Zest - Letting Agents Bath
'Zest have helped me with 2 house rentals and have always been friendly, polite and efficient as well as fun. They have always gone that extra mile and I wish them continuing success. They are 5 star rated as far as I am concerned.'

In 2013, Andy J said about Zest - Letting Agents Bath
'As a Locksmith I work with several Letting and Estate Agents in Bath and the surrounding areas. The staff at Zest are always friendly and professional with a real passion for what they do looking after both tenant and Landlord. I can honestly say that working with Zest is a real pleasure.'

In 2013, Tim P said about Zest - Letting Agents Bath
'A few months ago, a client of mine expressed an interest in exploring the possibility of letting out her property. She had already sought advice from two other well known letting agents but had not been overly impressed. I advised her to speak to Glenn at Zest as I knew they prided themselves at giving a first class service to all their clients. A few days later my client contacted me to thank me for putting her in touch with Zest. She was full of enthusiasm and went on to tell me that she had found Glenn to be exceptionally approachable and professional with a refreshing honesty in explaining the pros and cons of letting property. She was left in no doubt that Glenn was not purely after more business but genuinely had her interests at heart in ensuring she was making the right decisions. I would have no hesitation in recommending Zest to my clients and will do so in the future.' Tim Phillips Custodis Financial Planning

In 2013, Emma W said about Zest - Letting Agents Bath
'Absolutely 5 star! Totally professional, and further more, empathetic! Got to say, and I have moved many times, the best ever agent I have dealt with. I hope they turn into a nationwide chain my experience has been so good!'

In 2013, Juliet M said about Zest - Letting Agents Bath
'My husband and I live abroad and we therefore need a hands-on management service for our buy-to-let property that we purchased in Bath in 2011. We chose Zest because of their friendliness and personable service, and so far we have not been disappointed. They are always responsive, pleasant and willing to help, so much so that we have recommended them to a neighbouring landlord who has recently signed up with them too.'

In 2013, Diane W said about Zest - Letting Agents Bath
'Zest Lettings managed to find super tenants for me. They are always totally efficient. They always keep me up to date by phone or email, they are very friendly and pleasant to deal with. I feel very confident about using them. I have been using them for about 2 years now and never had any complaint. My sister is using Zest Lettings as well and recommended them to me so I started using Zest Lettings as a word of mouth recommendation. And they just have been brilliant.'

In 2013, Mrs D said about Zest - Letting Agents Bath
'We had been looking to buy a rental property for some time when we met Zest. They actually helped us purchase a property and gave us very good and sound advice which we have followed through. They told us what was a good rental buy and took us out of our comfort zone of what we were looking at (what we thought were good rental properties). They recommended us a property that we bought and they found us tenants in no time at all. We wanted a hands-off investment because we don't have a lot of time and they now manage the property for us. They maintain the property really well and their service has been great. We are very impressed. Everything they said they would do they delivered on. I'm really impressed with Zest and I'm not easily impressed!'

In 2013, Keith N said about Zest - Letting Agents Bath
'They are so professional and lovely we use them all the time. We rent out 2 places and Zest has looked after both of them. They are just so professional. They have become friends with us now. The girls in there are just so lovely. They are an extremely good little company and they should be recognised to be honest with you because they are so good. We wouldn't entertain talking to anybody else. If I could give them a hundred stars I would, and I really mean that. We've been with them for about 3 years now and I'm just so glad that we found them because they are just brilliant.'

In 2013, Robin P said about Zest - Letting Agents Bath
'I am more than happy to give Glenn at Zest a reference. I have known Glenn in a business capacity for a while now and have recommended clients to him who have spoken highly of him. Recently he and his team have secured a tenant for a rental property that I own. The service has been, speedy, excellent, and professional. I have dealt with some not very good letting agents over the years, and Glenn and his team are the best. Highly recommended.'

In 2013, Richard Y said about Zest - Letting Agents Bath
'Yes I would be delighted to give Zest Lettings a testimonial . I have recommended them to several of my best clients and the feedback I have got has always been positive. How helpful they were, how polite they were, how they found tenants quickly and finally how professional they were. I would not hesitate to recommend Zest to any landlord or people looking to rent a property in the future.'

In 2013, Bryony S said about Zest - Letting Agents Bath
'Zest are a professional, friendly and extremely helpful estate agency based in Bath, who are willing to go the extra mile. The whole sales process from start to finish was seamlessly managed and hassle-free for us, which is what we wanted from an estate agency. The team at Zest were always on hand to deal with any questions or queries, efficiently and effectively. Excellent service, we could not recommend them highly enough.'

In 2013, Emma L said about Zest - Letting Agents Bath
'Very easy to deal with. Efficient and friendly with a conspicuous lack of jobsworthy procedures which is very refreshing and makes you feel like you are dealing with real people with common sense.'

In 2013, Louise M said about Zest - Letting Agents Bath
'Glenn and his team are very professional, though also very personable. They are experts at keeping both landlords and tenants happy - which is sometimes no easy task! They have an amazing ability to let properties super fast, but without skimping on the referencing process. I am always very happy to recommend Zest to people for either renting or letting whenever I can.'

In 2013, Belinda S said about Zest - Letting Agents Bath
'Zest is a very professional and efficient business. As a landlord myself they have always been on hand when you have a problem and any queries are dealt with calmly and quickly. I cannot recommend them highly enough. I give them 5 stars!'

In 2013, Dean F said about Zest - Letting Agents Bath
'Zest is currently managing two of our properties for us and we are very happy with their service. Everything goes trouble free. We used to manage our properties ourselves but we are happy that Zest is doing that for us now. They do better checks than we used to do and they also managed to find us better tenants. We receive a nice personal service, we are on first names terms, they are always very helpful, payment is always fine, all round very good service.'

In 2013, Jackie E said about Zest - Letting Agents Bath
'I'm letting out one property and Zest is looking after it for me. They have been very supportive, are always 'on the ball' and are always on the other end of the phone. So far I'm having an overall very good experience with Zest. I like that they are always very approachable and very professional. Always very friendly – on the phone and when I call into their office. They always call me back. I work in residential sales myself and have a bit of knowledge of other agencies in my area. I also know a bit about all the pitfalls that come with letting a property and that's why I'm using an agency. I'm really happy with the services from Zest they do an all-round very good job.'

In 2012, Judah L said about Zest - Letting Agency Bath
'I would like to express my compliments to Zest. I have dealt with 3 or 4 letting agents within the last few years and usually find the others literally unbearable. However since the first contact, your whole office have been very helpful, polite and professional. This has been further highlighted by comparison with the agency I am currently dealing with.'

In 2012, Justine P said about Zest - Letting Agency Bath
'Brilliant! Many thanks Stacey! We both appreciate it so much! You and your team are, by far, the most efficient and helpful lettings agents I have ever dealt with.' With kind regards, Justine

In 2012, Andy G said about Zest - Letting Agency Bath
'Very helpful people. I used to find tenants myself. Zest Lettings does it so much better!'

In 2012, Peter F said about Zest - Letting Agency Bath
'Enthusiastic team, always there to help. Found the right tenant in just a few days. 5 Stars.'

In 2012, John P said about Zest - Letting Agency Bath
'Broadline Plumbing and Heating has been established for 27 years working in and around Bath. We offer back-up to a few letting agencies. Zest Sales and Letting Agency in Bath are head and shoulders above their competitors in the region. The staff are extremely professional and it is a pleasure covering their work. The tenants we meet during these jobs are often keen to express their experience with Zest - the tenants and landlords alike feel they can trust Zest to fulfil their needs. This shows because I have not met another tradesman who can fault Zest's approach to the contractors who cover their work, so it is gold stars across the board. A very professional sales and letting agency who are consistent with their friendliness, competence and some very nice accommodation. Their professional, friendly manner is consistent to whoever enters their office.' Broadline Plumbing and Heating

In 2011, Andrea R-D said about Zest - Letting Agency Bath
'We live in South Africa and are therefore doubly dependant on the reliability of our letting agent to manage the property in our absence. I am happy to say that Zest have proved themselves to be utterly reliable and willing to 'go that extra mile'. They deal with issues as they arise, promptly and efficiently and always report back to us, which is important. In other words, they communicate very well. I believe Zest charge more or less market, and I am happy to pay their charges. It would surely reduce their ability to provide a good service if they tried to compete on price. I thought they found us excellent tenants very quickly and certainly checked their references properly. Their management is excellent and I am happy to recommend them to any landlord.'

In 2011, Jill & Neil R said about Zest - Letting Agency Bath
'Zest have managed the letting of our property since we moved to Brisbane almost two years ago. We've had two sets of tenants during this time and have been extremely pleased with the professional way that everyone at Zest has dealt with our many questions and concerns as new landlords. Whether by phone or e-mail, the staff are always friendly and professional and problems have been dealt with quickly and to our absolute satisfaction. We returned to the UK for a visit in January and went to inspect the house. We were extremely happy to find everything so well cared for and to meet our tenants and find them to be happy in their dealings with Zest too. Living on the other side of the world, it's important for us to feel confident that our property is in safe hands. We find the service provided by Zest to be excellent value for money and have complete confidence in leaving our property under their capable management.'

In 2011, Bonnie C said about Zest - Letting Agency Bath
'I've been really impressed by Zest. I've spent quite a lot of time myself being on the other end of Letting Agents as a tenant and I wish I'd had someone like Zest to deal with. I would want to ensure that my tenants didn't get a frustrating experience from their letting agent. I think Zest are quite balanced in looking after both Landlord and tenants. I like their approach, being friendly and professional. Zest have found us good tenants, we've been really pleased with their tenant finding. An example of the professionalism of Zest has come about when there was a difficult situation with our property in a block of flats. An unrelated flat had a problem which was blamed on our tenanted flat. Zest wanted to make sure they got to the bottom of it and they really cared how they were seen in the local community. It all ended in good circumstances and I think that said a lot about Zest's professional approach. Zest always communicate well and get back to me and actually I take that for granted. They have a good selection of workmen that they work with. If maintenance issues come up, because I'm not in Bath it's not easy for me to arrange for a tradesman to come around. I've found that the tradesmen Zest use have all done a good job, which reflects well on Zest. We've found that all the financial dealings with Zest run very smoothly. Overall no complaints at all. A glowing reference from me!'

In 2011, Alan B said about Zest - Letting Agency Bath
'I have always found Zest to be extremely helpful and professional. They are friendly and efficient, and do what they say they will do without prevarication. They always come across well and explain their plans, and are willing to listen to and act upon my comments/suggestions. I find them good value and I would have no problem in recommending them.' Alan B. (Landlord)

In 2010, Mrs H said about Zest - Letting Agency Bath
'The telephone service was great, friendly and helpful and the swiftness in the accomplishment of the let was fantastic. Many thanks for your help.'

In 2010, J B said about Zest - Letting Agency Bath
'I'm so grateful for the news that the new tenants are happy. I did my best but couldn't help wondering if all was well and it's so heartening to know that the things I left and set up for them were appreciated. Thank you for being so thoughtful as to let me know. You've kept my anxieties at bay. It's all gone so smoothly due to your approach and management. You're a star. Many thanks. ...I'm very happy for you to be able to pass on my comments to 'Best of Bath', although I'd rather any contact was through yourselves rather than them have my e-mail or phone number if possible please. The accolade is well deserved for you and your team. Your office has single-handedly given the profession an image and performance makeover. Well done. So glad you've been selected.'